Within this period, we will also require images of the damage to the packaging and its contents. If an order(s) is broken or spoiled when it is delivered, please notify us within 48 hours of delivery otherwise the returns policy no longer applies. Our returns policy does not affect your statutory rights, full details of which can be obtained from any Trading Standards Department or Citizen’s Advice Bureau. Credit and debit card refunds must be made to the same card used for the original purchase.įor hygiene reasons, we are unable to accept returns of face masks or cycling underwear whereby the item has been removed from its packaging. Refunds will be processed using the same method of payment used for the original purchase. All refunds under this returns policy will be paid within 30 days of us receiving the returned goods. Only the original purchaser has the right to return faulty goods.ĭue to the high incidence of fraud we regret that we are unable to offer any refund without a valid receipt. CHRISTMAS 2021 EXTENDED RETURNSĪny purchase made up to 23rd December 2021 is eligible for our extended 30 Days Returns this Christmas. If you are looking to really dial in your ride position, many retailers offer more thorough bike fitting systems (Giant Right Ride, etc.) which are not included in the price of bikes purchased through Giant WebLink.In any circumstance of delivery damage, warranty claim or return, please email: request the appropriate forms. Your purchase price also includes a basic fitting (seat height, shifter/brake lever positioning) to make sure you’re on the right size bike. The price for your bike includes professional assembly by an Authorized Giant Retailer.
Orders may be available for pick up the same day as order submission or may take up to 10 business days to arrive bikes shipped to your local retailer will need extra time to be assembled. There is a $35 destination fee on all non-e-bikes and a $40 destination fee on all e-bikes. We do not allow our bicycles to be shipped directly to a consumer. Bicycles ordered online will be fulfilled fully assembled through Authorized Giant Retailer.
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